Service Delivery Automation with DevOps

“DevOps” as a term was first coined in 2009 by Patrick Debois, who became one of its chief proponents. Simply put, DevOps is a combination of software development and operations—and as its name suggests, it’s a melding of these two disciplines to emphasize communication, collaboration, and cohesion between the traditionally separate developer and IT operations teams.

Rather than seeing these as two distinct groups who are responsible for their specific tasks but don’t really work together, the DevOps methodology recognizes the interdependence of the two groups. By integrating these functions as one team or department, DevOps helps an organization deploy software more frequently, while maintaining service stability and gaining the speed necessary for more innovation.

At its essence, DevOps is a culture, a movement, a philosophy.

It’s a firm handshake between development and operations that emphasizes a shift in mindset, better collaboration, and tighter integration. It unites agile, continuous delivery, automation, and much more, to help development and operations teams be more efficient, innovate faster, and deliver higher value to businesses and customers.

What Challenges DevOps Solves?

Prior to DevOps application development, teams were in charge of gathering business requirements for a software program and writing code. Then a separate QA team tests the program in an isolated development environment, if requirements were met, and releases the code for operations to deploy. The deployment teams are further fragmented into siloed groups like networking and database. Each time a software program is “thrown over the wall” to an independent team it adds bottlenecks.

The problem with this paradigm is that when the teams work separately:

  • Dev is often unaware of QA and Ops roadblocks that prevent the program from working as anticipated.
  • QA and Ops are typically working across many features and have little context of the business purpose and value of the software.
  • Each group has opposing goals that can lead to inefficiency and finger pointing when something goes wrong.

DevOps addresses these challenges by establishing collaborative cross-functional teams that share responsibility for maintaining the system that runs the software and preparing the software to run on that system with increased quality feedback and automation issues.

Tools We use

Since DevOps is more of a process, there is not a single tool that helps in deploying DevOps practice in an organization. It is more of a ‘toolchain’, a suite of tools that helps in the implementation of a chosen DevOps practice. DevOps implementation doesn’t mean to throw away existing tools in favor of new ones. It involves in integrating the existing tools and migrating the non-compliant tools to fit the chosen practice/process. The process steps you need to consider for tools support are:

  • Request capture and ticket workflow
  • Source Control
  • Agile Planning
  • Test Case Management
  • Build automation
  • Continuous deployment
  • Release Management
  • Automated test scripts and Load Testing
  • Feedback Management
  • Team Collaboration
  • Application Telemetry
  • Lab Management
  • Cloud provider integration

Our Expertise in DevOps Tools

Some of the DevOps tools where Eutopia Engineers have a strong expertise include, but not limited to:

Our DevOps Approach

Our DevOps approach consists of following 5 components:

The first step towards the adaptation of the DevOps philosophy is Continuous planning. Continuous Planning is said so that all your stockholders like the developers, business analyst, testers, and operations team are brought into one common platform in the preparation of a release plan. Control on what gets into the pipeline translates to much better integration among the stockholders for better traceability in downstream development activities, including testing. Successful demand management ensures every aspect of IT management, be it resource allocation, budgeting (release on release with strict timelines and meeting the release dates on time) or meeting market demand, are handled smoothly.

We have deep technical understanding of the tools from the leading providers of continuous planning solutions. Increasingly, open source solutions have been in preferred for specific applications. We can integrate open source solutions with other tools from diverse vendors.

Continuous integration (CI) addresses the Developer community in the DevOps lifecycle. Here the main focus is to have a seamless error free builds with best practices & standards of version controls that are followed in your organizations which, are then picked up for the deployment in the specified environments. Periodic integration of the check-in of your developers’ code can detect error quickly as a result, reduces the failure of builds significantly.

The Agile revolution, which preceded DevOps, has also aided in increasing the maturity of this phase of SDLC. Multiple vendors and the open source community have also developed tools for various aspects of this function, mainly around build automation, code quality assurance and artifacts repositories. The challenge is selecting the right tool set that works for your needs. And once selected, ensuring that the selected tools work seamlessly with each other and with the other solutions upstream and downstream.

Engineers at Eutopia Systems will integrate various combinations of tools in a cost effective, efficacious manner.

Testing is the other important side of development lifecycle that certifies the quality of the product that is delivered to the end customer. DevOps emphasis on automating all the types and phases of testing. DevOps requires automation and enforced traceability as pre-requisites. The ability to provision an appropriate test environment (traditionally considered a part of the deployment cycle) has made the mundane aspects of testing mechanical.

This area, like integration, is also characterized by a plethora of tools and solutions, coupled with analytical tools being available.

Eutopia Systems can ensure that the downtime delays & stoppages in development and testing are minimized by using their service virtualization expertise.

If continuous integration and delivery defined Agile, continuous deployment is the core of DevOps. The bridge from IT to operations, this area is seeing automation in as many areas as possible – release, deployment and environment provisioning being the chief among them.

Opensource solutions like Chef, Puppet are best-in-class for specific applications like Infrastructure-as-code. The chief issue is the interworking of chosen solutions.  You need an implementation partner who can identify the right

tool set for you and having identified it, integrate it efficiently and seamlessly.  Eutopia Systems has vast expertise in every aspect of continuous deployment.

The final piece of the DevOps puzzle is feedback and monitoring. Typically cast as an operations area, its importance in demand management and development cannot be stressed enough.

Implementation issues center around automated sensing and alerts. Secondary issues are around completing the monitoring loop, from a tools perspective.

DevOps Offerings


DevOps Business Case Creation

Coherent business cases are needed for companies at various different stages of their DevOps journey, not just those at the very beginning. Ask yourself which one of these scenarios best suits your current situation:

Learn More

DevOps Implementation

Implementing a good DevOps process will benefit any organization to a great extent. This includes planning, developing, integration and automation. There are a few product areas that can immediately benefit…

Learn More