Cognitive Automation
and Artificial Intelligence

Cognitive automation is based on software bringing intelligence to information-intensive processes. It is commonly associated with Robotic Process Automation (RPA) as the conjunction between Artificial Intelligence (AI) and Cognitive Computing. By leveraging Artificial Intelligence technologies, cognitive automation extends and improves the range of actions that are typically correlated with RPA, providing advantages for cost savings and customer satisfaction as well as more benefits in terms of accuracy in complex business processes that involve the use of unstructured information. Cognitive automation leverages different algorithms and technology approaches such as natural language processing, text analytics and data mining, semantic technology and machine learning.

How do Companies use Cognitive Automation?

  • Identifying specific products or objects within an image
  • Extracting and matching relevant data from unstructured documents
  • Synthesizing large volumes of information into concise descriptions

Organizations can realize costs savings through the effective use of cognitive and robotic process automation. Other potential benefits—from improved flexibility to higher employee morale—can extend the value of cognitive automation:

Potential Benefits Congitive Automation

Cognitive Automation

In a nutshell, Cognitive automation is transforming the workforce of the future. It is disrupting every industry and the way we run business and IT today.

Artificial Intelligence and its Five Senses– Eutopia’s Philosophy of Cognitive Automation

We believe that there is a misconception that Artificial Intelligence is – or will be – a single piece of technology that should be bolted onto a business process to make it ‘smart’ and/or “independent” from human intervention. Our viewpoint is that the answer is more complex and more interesting.

Rather than a single solution, the real “intelligence” is in how a set of technologies are combined to create a solution. It is similar to our perception of human intelligence – this isn’t built on a single element, it’s a combination of senses, experiences, and knowledge.

Five Senses of Artificial Intelligence

We looked at a variety of solutions that are deemed to display artificial intelligence and concluded that they had 5 attributes in common based on a fusion of smart processes and intelligent automation. In explaining our findings to our customers, we found ourselves likening the attributes to senses in a human being. The five senses include of AI include:


  • Interaction (talk/listen)

  • Monitor (watch)

  • Knowledge (remember)

  • Analyze (think)

  • Service (act)

We find this framework useful to ensure that the solutions we design and create for our clients are complete and meet the test of being “artificially intelligent”. It is also helping us to group technologies and to evaluate them against each other.


Eutopia Systems, with its team of Data Scientists and RPA practitioners is working round the clock to evangelize and offer their cognitive automation services around the following:

Advisory services:

  • Identify automation business use cases based on business process assessment.
  • Support proof of value studies
  • Target reference architecture recommendation
  • PoCs and pilots (machine learning, RPA, natural language processing, chatbots, image recognition)
  • Cognitive Automation Center of Excellence establishment and governance

Implementation services:

  • Uses preferred technology vendors from automation eco-system (Softomotive, Winshuttle)
  • Cognitive automation tools and implementation frameworks
  • Standard delivery methodology
  • Delivery in sprints
  • Release planning and management
  • Training

Continuous services:

  • Control center and continuous operational support
  • Change management – what changes when level of automation increases
  • Continuous improvement in existing automated processes
  • Monitoring of automated processes